Zomato and Swiggy account management for restaurants and cloud kitchens

It means looking after how your restaurant performs on the delivery apps. At AETR that means running your merchant accounts day to day, managing promotions and sponsored listings, and analysing performance. Alongside that, our audits check search visibility, how many visitors turn into orders, where ad and discount money goes and whether payouts match your orders. Then we work on the menu, prices, photos, offers and campaigns the numbers point to.

Marketplace, payout and marketing audits take 5–7 business days apiece, counted from the point we have your data. For a payout audit, that means your payout statements and the matching order export. Before any of this, a short scoping call settles which outlets are covered and which data we will need from you.

Read-only access is enough for the marketplace audit. We don't need permission to edit your listings, menus or campaigns, so nothing on your account changes while we look. A payout audit needs two more things: the payout statements the platforms sent you, and an order-level export covering the same dates, so each order can be matched to what was actually paid.

Yes, a single outlet can be audited. The review tells you most, though, when you have 3–5 or more outlets to put side by side. A brand-level average on the dashboard can hide the fact that some locations are dragging the rest down, and comparing outlets against each other is how those locations show up.

Audits have no fixed published price. Each one is scoped to your business and the fee is agreed on a brief scoping call: the marketplace audit by number of outlets, the payout audit by order volume, the marketing audit by number of channels and the menu audit by menu size. The food and ambiance photoshoot on this page is different: ₹15,000 + GST covers an 8-hour slot and as many as 100 edited images.

AETR works across Zomato, Swiggy, Magicpin and Thrive, covering account management, performance analysis, ad management and sponsored listings. The marketing audit covers Zomato and Swiggy ads today; whether other paid channels can be reviewed depends on the data access you can give us. Tell us which platforms you sell on and we will confirm what applies.

No. Order growth varies with your brand, your menu and the market you trade in, so we don't promise a figure before we start. What an audit gives you is a clear view of which outlets are lagging and why, with specific fixes for each, so you can see from your own numbers where there is room to improve.