Zomato and Swiggy payout audit and reconciliation
A payout audit compares what Zomato and Swiggy credited to you with what your orders say you were owed. AETR reconciles payouts against order-level data, verifies commission rates and looks for deduction patterns and timing problems that eat into margin. It suits owners who have never checked payouts against orders, and takes 5–7 business days after payout data is provided.
Is this the right service for you?
Owners and finance teams who have never formally matched payouts to orders, or who suspect the revenue shown on the platform is not what reaches the bank.
Not the right fit: If your worry is why orders are low rather than whether you were paid correctly for them, start with the marketplace audit instead.
What's included
- Every order matched to its payout
- Verification of the commission rates charged
- Patterns in deductions, including GST, platform fees and ad or discount charges
- A look at when payouts actually arrive
What you receive
- A reconciliation summary with every discrepancy flagged
- A recommended process for reconciling payouts from here on
Prices, timelines and scope last reviewed 25 September 2026. Prices exclude GST unless stated.
How the reconciliation runs
Scoping call
We agree the period to be checked and quote the audit based on your order volume.
Share the data
You send the platforms' payout statements, along with an export of order-level data for the same dates.
Line-by-line reconciliation
We match orders to payouts, verify the commission rates charged and look for patterns in deductions and timing.
Findings
You receive the reconciliation summary with discrepancies flagged, plus a process for keeping payouts reconciled going forward.
Frequently Asked Questions
What data do I need to share for a payout audit?
Two things: the payout statements the platform sends you, plus an export of your order-level data covering the same dates. Having both lets us line up each order with the money that was actually settled for it. If we also need to look at your dashboards, read access is enough; we never need permission to change your listings or campaigns.
How long will the payout reconciliation take?
5–7 business days, counted from when you provide the payout data. Before that, a short scoping call fixes the period to be covered and the quote. At the end you receive a reconciliation summary with any discrepancies flagged, and a recommended process so the checking carries on after the audit is over.
What if you find nothing wrong with our payouts?
That is still a useful answer. A clean reconciliation confirms that the way your payouts are currently handled and checked is sound, and you have evidence of it rather than an assumption. You also still receive the recommended process for ongoing reconciliation, so every future statement can be checked the same way after the audit ends.
What kind of errors does a payout audit look for?
Mainly three: commission charged at the wrong rate, deductions with no clear explanation, and problems with when payouts arrive. We set the platform's statement beside your own record of orders and go through commission, GST, platform fees and any charges for ads or discounts, to trace where a gap between reported revenue and the money in your bank comes from.
My orders look fine but the money doesn't add up. Is this the right audit?
Yes, that is the situation it is designed for. When order numbers look healthy but revenue does not follow, the first thing to check is whether every order is actually being paid for, and at the right rate. The payout audit goes through commission, deductions and the timing of each payout, line by line, against your own order data.
How much does a payout audit cost?
It has no fixed published price. The audit is quoted per engagement based on your order volume, since more orders means more lines to reconcile, and the quote is confirmed on a scoping call. You know the cost and the period being covered before you share a single statement with us.
Do you guarantee we will recover money?
No. The audit tells you whether there are discrepancies and where they sit, with each one flagged in the summary. Whether any amount can be recovered depends on what is found and on how the platform responds when you raise it, so no amount is promised upfront. A clean result is also a possible outcome.
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3 min readAsk us about the payout audit
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